Terms of Service

1.   Agreement between the User ("User", "you") and Mercury Travels Limited ("Mercury Travels", "we", "us"). Mercury Travels, www.mercurytravels.co.in and www.mercury.travel are trading names of Mercury Travels Limited with registered office at 4, Mangoe Lane, Kolkata 700 001, India and corporate office at The Oberoi, Oberoi Shopping Centre, Nariman Point, Mumbai 400 021, India. Please read these terms and conditions of use ("Terms and Conditions") before using the mercurytravels.co.in and mercury.travel website ("Site"). You consent to these Terms and Conditions when you use this Site, without qualification. If you disagree with any part of the Terms and Conditions, you may not use this Site in any way. In the case of any violation of these Terms and Conditions, Mercury Travels, reserve the right to seek all remedies available by law and in equity for such violations.

2.   We are a Company registered in India. Our business and the services we offer are governed by the applicable laws of India. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this Site, the services offered by or on behalf of us, any information relating to such services and our business in any respect with any laws of any other country which do not, in any event, affect or apply to the same.

3.  Site User Obligations

You agree to be bound by the following obligations, including without limitation:      

a.You accept financial responsibility for all transactions made under your name or account

      

b.You must be 18 years of age or over and have legal capacity.

     

 c. You warrant that all information you provide about yourself or anyone else shall be true and accurate.

     

d.The Site must not be used for speculative, false or fraudulent bookings.

     

e.The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited.

     

f. The Site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you, except that one copy of the information contained within the Site may be made for personal, non-commercial use.

4.  For persons who are resident in the India, the applicable booking and purchase conditions are those which appear on the relevant product pages and you must read these before confirming your booking or purchase. Residents of other countries must identify themselves as such at the time of booking or purchase and ascertain whether the booking or purchase will be accepted from their country of residence and the conditions applicable to their booking or purchase. All bookings and purchases are also subject to the general information appearing in our current On-line brochure and product descriptions. We recommend you print a copy of our applicable booking conditions and this additional information together with all other relevant details relating to your chosen holiday or travel arrangements prior to making a booking with us.

5.  Booking and purchase conditions contain limitations and exclusions of liability to any person(s) who books and/or takes any of the holidays and/or travel arrangements advertised on this Site. Cancellation and amendment charges are payable if a booking or other purchase is cancelled or amended after it has been confirmed.

6.  Access to this Site is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by Indian law. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with exclusively by the Courts of Mumbai. Mercury Travels reserves the right to deny access to the Site at any time without notice.

7.  No warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy of any of the information contained on this Site or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any of the information or material contained in this Site and/or use of or access to any other information or material via web links from this site or any inability to access or use this Site. These exclusions of liability apply only to the extent permitted by law and, except for information or material accessed via Sites or supplied by an identified Third Party, where consistent with our applicable booking conditions. If any of these exclusions, in whole or part, is found to be unlawful, void or for any other reason unenforceable, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) of the exclusion(s) in question.

8.  Mercury Travels may change any aspect of the Site or its content, including the availability of any suppliers, features, information, database or content.

9.  Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on this Site and/or any services offered by us or on our behalf.

10. The information and/or prices shown on this Site are updated from time to time and therefore may have changed by the time you come to book your holiday or travel arrangements. Whilst every effort is made to ensure the accuracy of all such information and prices, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday or travel arrangements (including the price) at the time of booking.

11. The prices and discounts shown on this site are applicable to mercurytravels.co.in and may vary from those at our retail shops and direct business channels.

12.  The carriage of passengers and their baggage is subject to provisions of the Warsaw convention (as amended if applicable) national legislation and the carriers conditions of carriage.

13.  The copyright in the material contained on this site belongs to its Licensors or us. The material may only be used for your own personal use for non-commercial purposes.

14.  Please note that airlines have their own rules and regulations with regard to e-ticketing. We cannot be held responsible for non-compliance with these regulations and strongly recommend that you check these details with your airline in advance of travel.

15.  Online bookings Mercury Travels has made this facility available to you as a value-added service. Using this service, you can make your online booking/booking request for booking various services offered by Mercury Travels. Your booking request will be processed for confirmation of prices and availability of services requested by you. Only on confirmation to you about the prices and availability, Mercury Travels will be bound to provide you the requested services subject however to you making full payment and complying with the relevant terms and conditions. Any correspondence with, you prior to Mercury Travels aforesaid confirmation, will not be treated as any acceptance of your request.

a) The online booking of the products and services made available through this website is subject to availability and solely at the discretion of Mercury Travels and/or its respective suppliers. Please ensure that all information given by you while booking is correct. For security reasons and to be able to advice you of any developments affecting your travel we need to be able to contact you by telephone and email and to have your correct address on record. If any or all of these contact details are not correctly given by you, we reserve the right to cancel the transaction at your risk and cost.

b) For online hotel booking, you undertake to share a scanned copy of your passport and a signed copy of the foreign exchange application (available in the hotel confirmation email) to enable confirmation of the hotel booking in line with RBI Regulations. The right to access and transact on the web site is reserved as is the right to use any particular credit card on the site for payment purposes.

c) For online booking of holidays, Rate of Exchange at the time of making payment would apply. Rates are subject to availability of hotels and land services. Surcharges may be applicable during holidays, festivals and special events. Terms and Conditions apply.

16.  The Site is provided on an 'as is' and 'as available' basis. We do not accept any liability in respect of your ability to access or use the site at any time or for any interruption in that access or use or for any failure to complete any transaction. We do not warrant that the Site is free from computer viruses or other properties that may cause loss or damage.

17.  We reserve the copyright and all proprietary rights in the Site and all content. The material contained within the Site is the property of Mercury Travels Limited or its affiliates unless identified as belonging to third parties. The name Mercury Travels and any other marks, logos and graphics of Mercury Travels displayed on the Site are registered trademarks of Mercury Travels Limited or its affiliates. Other company and product or service names displayed on the Site may be the trademarks of their respective owners. You are not granted any right or license to use any trademarks.

LEGAL NOTICES

Access to any information on this Web Site is conditional on your acceptance of the Terms and Conditions. All bookings and purchases are subject to availability and e-mail (or written) confirmation by the relevant principal. Booking conditions apply to individual travel arrangements and products and must be read in addition to these terms and conditions. Booking conditions can be found in the individual travel and product descriptions. Mercury Travels reserves the right to change or update the Terms and Conditions from time to time without prior notice to Users. The current version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.

Privacy Policy

1.Collection of Personally Identifiable Information Mercury Travels Limited respects your privacy. When you browse the site, we do not collect personal information about you. The only way we will get any kind of personal information is if you give it to us when we specifically ask for it. We ask you for personal information in a variety of circumstances:

 

a.When you make a booking or purchase something from our website or through email, letter, fax or phone.

 

b.When you register with us, subscribe to our newsletter, enter competitions or register for promotions.

 

c.When you take part in surveys or provide us with feedback.

2.Making a Purchase or Booking In order to purchase travel and/or related services through our Website, you must provide us with certain Personal Information such as your name, credit card number and expiration date, credit card billing address, telephone landline number, mobile phone number e - mail address and the name or names of the person(s) traveling (if not you). We may also ask you for other Personal Information, such as your frequent flyer numbers. We require this information to process, fulfill and confirm your reservations and transactions and keep you informed of each transaction's status. If you are making a reservation for one or more travelers other than yourself, you must confirm and represent that each of these other travelers have agreed, in advance, that you may disclose their Personal Information to us.

3.Member Registration

If you choose to become a registered member of Website, you must provide your name, address, telephone landline number, mobile phone number, e-mail address, a unique login name, password, and password validation, and a password hint to help you remember your password. This information is collected on the registration form for several reasons including but not limited to:

   Personal identification    

a.To complete air, hotel, holiday, and other reservations.

   

b.To allow us to contact you for customer service purposes, if necessary.

   

c.To customize the content of our site to strive to meet your specific needs; and/orTo make product or other improvements to our site.

In addition, we need your e - mail address to confirm your new member registration and your email address and mobile number to update you on each reservation you transact on our Website. As a Website member you will also occasionally receive updates from us about fare sales in your area, special offers, new Mercury Travels services, and other noteworthy items. However, you may choose at any time to no longer receive these types of e - mail messages.

4.Cookies In order to help us maintain and improve our service to you, Mercury Travels also uses 'cookies' to collect information about your use of the website. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognise the computer used to access Mercury Travels. Most browsers automatically accept cookies but you can delete existing cookies from your browser. You can also edit your browser options to choose not to receive cookies in future. We may use cookies to keep track of the transaction from one page to the next.

About this policy

Essential Cookies Some cookies are essential to make our Sites work properly and to allow you to make your travel booking or other purchases and enable us to fulfil your purchase requests. Why and how do we use your personal data? We only use your information where you've given us your consent, where its necessary to deliver the services you've requested, where it?s necessary to exercise or comply with legal rights or obligations, or for normal business purposes of the kind set out in this policy. What personal data do we collect? Everyone who uses our services will have bits and pieces of information about them collected, stored and processed. However, we don't collect more information than we need. How do we keep your personal data secure? Safeguarding your privacy is embedded in our culture and we use a combination of industry-standard methods to protect it. Usage Details, IP Addresses, Cookies, and Other Technologies As you navigate through and interact with our Sites and Services, we may automatically collect certain information about your equipment, browsing actions, and patterns, including without limitation: Details of your visits to our Sites, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Sites. Information about your computer and Internet connection, including your IP address, operating system, and browser type. How long will you use my information for? We only keep your data for as long as we need it, or are required to for legal reasons. We?ll then either delete it or anonymise it so it doesn?t identify you. We treat data differently depending on what it?s used for, but you can ask us to delete your personal data at any time.

Mercury Travels adverts on third party websites: This type of advertising is intended to provide you with a selection of travel related products/services that you?ve viewed on our website, which are presented to you by our agency when you visit other selected websites or social media channels. The adverts may feature different Mercury Travels products/services that might be considered relevant to your browsing history.

Changes to this Privacy Policy: We reserve the right to update or alter this Privacy Policy from time to time. You can request a copy of a previous version of our Privacy Policy.

5.Use of Demographic and Profile Data

We use third-party application service providers to perform some tracking functions. These companies may use cookie-based information (not including your name, address email address or telephone number) about your visits to this and other web sites in order to measure advertising effectiveness. We may also collect information about your visit to our website, based on your browsing (click stream) activities. This information may include the pages you browse and products and services viewed or booked for example. This helps us to better manage and develop our offers and to provide you with better products and services tailored to your individual interests and needs. We may use this information to measure the entry and exit points of visitors to the Site and respective numbers of visitors to various pages and sections of the Site and details of searches performed. We may also use this information to measure the usage of advertising banners, other click throughs from the Site. We may disclose information of this nature in aggregate form to third parties. Personal information on individual visitors will not be passed on to any third party.

6.Sharing of Personal Data

Users who have subscribed to our e-mail service or visitors purchasing products on the Site who have not opted out, will receive promotional mailings and e-mails from Mercury Travels. Your personal details will not be passed to any other third parties except where necessary to process your booking or enquiry and in order to process and arrange for the products and services you request. When you submit your booking or request to us you agree that we may use and transfer your personal information in this manner.

7. Links to Other Sites

Mercury Travels, its contractors, agents, owners, and employees are not responsible for the content or the privacy policies of other web sites to which this Site may link.